Comparing the Opening Scenes of Romeo and Juliet and Macbeth Essay

The origin scene of any play is extremely measurable because it can play a major role in establishing key elements throughout the rest of the per systema skeletaleance. The main elements are the characters, themes, language, settings and plot. The audience can form a basic idea of these elements involved to spark their interest in the play. There is a vast deal of contrast between the opening scenes of Macbeth and Romeo and Juliet, some(prenominal) by William Shakespeare. The first scene of Macbeth by William Shakespeare is very short, but full of impact. The thunder and lightning alone give it a outstanding opening, which grabs the interest of the audience, as it is translator of evil. These dramatic sound effects help to set the eerie and otherworldly atmosphere that Shakespeare wanted to create along with the witches. The witches introduce us to a dark, hard play, in which the theme of evil is central. The witches say little but we learn a lot about them from this first s cene. The mood of the play is set in this opening scene, although the action doesnt start until the next scene. The presence of supernatural forces in the opening scene of Macbeth, provides for much of the plays dramatic tightness and the ascent suspense.When shall we three meet again? In thunder, lightning, or in rain? This is the opening line of the play Macbeth. It immediately draws the audiences attention and captures their imagination, as the supernatural universe of discourse fascinated people in Elizabethan England. At the time the play was first performed and at the time that Shakespeare was writing it, witchcraft was a great confrontation of the state and people became enthralled by these peculiar, suspicious witches. Witch-hunts took place and many people were convicted o... ...beth and Romeo and Juliet are utterly contrasting, they are both interesting and enjoyable in their own unique ways. Works Cited and ConsultedBradley, A.C. Shakespearean catastrophe. Toronto Penguin Books Canada Ltd., 1991.Bryant, Joseph A., ed. William Shakespeares The Tragedy of Romeo and Juliet. New York Penguin, 1990. Edwards, Terence. Twentieth Century Interpretations of Macbeth. New Jersey Prentice-Hall Inc., 1977. Hunter, G.K. Macbeth in the Twentieth Century. Aspects of Macbeth. Ed. Kenneth MuirShakespeare, William. Tragedy of Macbeth . Ed. Barbara Mowat and capital of Minnesota Warstine. New York Washington Press, 1992. Watts, Cedric. Twaynes New Critical Introductions to Shakespeare Romeo and Juliet. Boston Twayne Publishers, 1991.Scott, Mark W. (Editor). Shakespeare for Students. Gale Research Inc. Detroit, Michigan. 1992 Comparing the Opening Scenes of Romeo and Juliet and Macbeth EssayThe opening scene of any play is extremely important because it can play a major role in establishing key elements throughout the rest of the performance. The main elements are the characters, themes, language, settings and plot. The audience can form a b asic idea of these elements involved to spark their interest in the play. There is a great deal of contrast between the opening scenes of Macbeth and Romeo and Juliet, both by William Shakespeare. The first scene of Macbeth by William Shakespeare is very short, but full of impact. The thunder and lightning alone give it a dramatic opening, which grabs the interest of the audience, as it is representative of evil. These dramatic sound effects help to set the eerie and supernatural atmosphere that Shakespeare wanted to create along with the witches. The witches introduce us to a dark, dangerous play, in which the theme of evil is central. The witches say little but we learn a lot about them from this first scene. The mood of the play is set in this opening scene, although the action doesnt start until the next scene. The presence of supernatural forces in the opening scene of Macbeth, provides for much of the plays dramatic tension and the mounting suspense.When shall we three meet ag ain? In thunder, lightning, or in rain? This is the opening line of the play Macbeth. It immediately draws the audiences attention and captures their imagination, as the supernatural world fascinated people in Elizabethan England. At the time the play was first performed and at the time that Shakespeare was writing it, witchcraft was a great enemy of the state and people became enthralled by these peculiar, suspicious witches. Witch-hunts took place and many people were convicted o... ...beth and Romeo and Juliet are utterly contrasting, they are both interesting and enjoyable in their own unique ways. Works Cited and ConsultedBradley, A.C. Shakespearean Tragedy. Toronto Penguin Books Canada Ltd., 1991.Bryant, Joseph A., ed. William Shakespeares The Tragedy of Romeo and Juliet. New York Penguin, 1990. Edwards, Terence. Twentieth Century Interpretations of Macbeth. New Jersey Prentice-Hall Inc., 1977. Hunter, G.K. Macbeth in the Twentieth Century. Aspects of Macbeth. Ed. Kenneth Mu irShakespeare, William. Tragedy of Macbeth . Ed. Barbara Mowat and Paul Warstine. New York Washington Press, 1992. Watts, Cedric. Twaynes New Critical Introductions to Shakespeare Romeo and Juliet. Boston Twayne Publishers, 1991.Scott, Mark W. (Editor). Shakespeare for Students. Gale Research Inc. Detroit, Michigan. 1992

The Rule of Evocation :: Language Papers

The Rule of EvocationIt is the goal of this essay to ch all toldenge the belief that one never transcends language that all one knows, indeed all one coffin nail meaningfully work through, is defined within language. My contest lies non in delivery, but in the utilise of words to evoke what is beyond language and to invite a lived experience of it. If one accepts this use of language as not only possible, but primary, we ultimately throw meaning not within language, but through it. Under the rule of evocation language need not in any way within itself express, reproduce, re-present, or magnetize what it evokes. It need simply evoke it, and such an evocation is not a re-presentation in language of what is evoked. It is a presentation of the thing itself. It is the goal of this essay to challenge the belief that one never transcends language that all one knows, indeed all one can meaningfully experience, is defined within language. My challenge lies not in words, but in the use of words to evoke what is beyond language and to invite a lived experience of it. It is rooted in the belief that this use of language is not only possible, but primary.My challenge must reside in this use of language rather than in language itself because language itself can be viewed as a closed system. One can look at language totally in isolation from its use to evoke what is beyond language. From this view plosive consonant nothing is seen but a series of internally related and defined signs. If one also accepts the idea that all uses of language are defined by the internal rules of language, it then seems quite natural to also believe there is nothing, or nothing one can use language to point to, beyond language.I am not the only person to challenge the language-trapped position. Erazim Kohak eloquently points to what I mean by the evocative use of language in The Embers and the Stars A Philosophical Inquiry into the Moral Sense of Nature when he says thatIn the communicat ion between two humans who share the fundamental experience of being moral subjects, the intentional thrust of the act of communication is the evocation of understanding and the basic technique one of evoking an analogous experience. The hearer can be said to have understood when he can, albeit vicariously, relive the experience.

A Reading of ?Those Winter Sundays? Essays -- essays research papers

A Reading of Those Winter SundaysIn Robert Haydens poem Those Winter Sundays a relationship between the loudspeaker and the speakers father is expressed in short but descriptive detail, revealing a kind of love that had gone un noniced for so long. Throughout the poem, Haydens use of connotative diction keeps the poem short and sweet yet packed with significant meaning. The evocative sound patterns play meet as great a role setting the harsh and reflective tone of the poem. Together, these devices are used to effectively deliver the poem.The speaker seems now to be a grown man, though it is not distinguished in the poem, remembering the distant relationship he had with his father as an adolescent. He would wake every(prenominal) morning to the warmth of a fire despite the biting cold which lay beyond the house windows and doors. The speaker took for granted the heat that he was provided, not acknowledging the effort that went into giving this simple expression of love. Now lookin g back, he seems to regret not being thankful for his fathers actions and being so blind and ignorant to the love that was right in front of him.From the very first words of the poem, the connotative diction gives the reader an idea of the direction in which the poem in going. Sundays too my father got up early (line 1), where the poem begins, expresses the fathers hard-working nature. The fact that he gets out of bed every day of the work-week and Sundays too, shows that his job as a father and provider...

Creedence Clearwater and the Vietnam War :: Music Musical History Essays

For those of us born at the end of the Vietnam War, much of the medicinal drug from that time period can remain hidden unless we make a tear down of seeking it out. Radio is replete with classic rock format stations, but interchangeable all other forms of mass media, listeners are relegated to a passive role, with diminished means of changing play lists that more-often-than-not overstate the effect of the British Invasion to the detriment of American rockers. For every Led Zeppelin garnering large amounts of airplay, there is a Creedence Clearwater Revival that is overlooked. The problem with British rockers from the era of the Vietnam War is one of credibility any British musician (such as sewer Lennon) who tried to defy the Vietnam War sounded contrived at best. How could a British group object to a war in which they had no direct stake? These attempts at balk by foreign bands against the Vietnam War have the appearance of an orchestrated effort to get on the bandwagon and s ell albums by using the charged feelings of the citizenry toward an less-traveled military action. While this is a cynical view, it is one that nevertheless deserves consideration. To the persistent individual, though, there is a body of music in existence that merits regard. It is powerful music written by the youth of America, youngsters who did have a stake in the Vietnam War. There can be little question about the origins of the power which American protest music conveyed those who wrote such music lived each day with the real knowledge that they were losing friends in, and could possibly be forced themselves to go to, Vietnam. One such group, Creedence Clearwater Revival, make its contribution to this genre near the end of the Vietnam War. CCR sprang up in the San Francisco Bay area, the product of a music scene that was rife with talent. Creedence, however, never particularly sounded like that scene indeed, the early efforts of the band caused many to question the groups orig in, believing that the foursome was a product of the bayou regions of Louisiana1 The musicians who made up the band - John Fogerty, Tom Fogerty, Stu Cook, and Doug Clifford - had been working on their style since the late 1950s under several different monikers. Primarily responsible for the Creedence sound was John Fogerty, the major creative force in the band, with vocals that were to Creedence what Jim Morrisons were to the Doors,2 and a musical approach Fogerty himself described as a swamp thing

Shakespeare?s 10 things Essay -- essays research papers

1. Betrayal and revenge 2. Metaphors of death- big business gentleman Lear, Merchant of Venice, Othello 3. Humor- A Midsummer Nights Dream, As You alike It 4. Pastoral settings- Ling Lear, A midnight Summers Dream 5. Madness and insanity- Othello, Midnight Summer?s Dream, nance Lear 6. Reversal- the main character f altogethers from a high place 7. Letters- King Lear, Merchant of Venice 8. Things are not as they appear- King Lear, Merchant of Venice, Midsummer Night?s Dream 9. The Father/Daughter Conflict-Midsummer, King Lear, Merchant of Venice 10. Justice- King Lear, Merchant of VeniceThe Father/Daughter Conflict- In Midnight Summers Dream, Egeus commands Hermia, his daughter, to wed Demetrius, whom she does not kip down. Against the advisement of the Duke Theseus, who recommends that, To you your father should be as a god", (Act I, Scene I, Line 48). Hermia wishes to adopt Lysander. Egeus threatens his daughter with the penalty of death or exile. In The Merchant of Venice , moneylender?s daughter, Jessica, denies her faith and steals from her father in order to marry Lorenzo, a man of whom she is unequally yoked. In King Lear, the title character, ruler of Britain, attempts to divide his kingdom according to the profession of love by his three daughters Goneril, Regan and Cordelia. Goneril and Regan profess undying love choosing the most melodic words, while Cordelia is speechless at the task, stating..........Unhappy that I am, I cannot heave .....................My heart into my mouth I love your majesty .....................According to my bond nor to a greater extent nor less. (Lines 93-95) King Lear becomes angry with Cordelia and banishes her. The other daughters begin to treat him viciously, Goneril slapping him at one point. Letters- Shakespeare uses letters as characters in the plays that serve to tie key factors together for viscidness and clarity. In the Merchant of Venice, Shakespeare uses a letter from Antonio to bring the culmination o f events to a head at the end of the play, setting the stage for the tribunal scene. Antonio writes, "my ships confuse all miscarried"(314) He tells his friend of his troubles and beckons him to come see him one last time as he ultimately gives his life for his friend?s debt. If Bassanio does not go to the court proceedings, then his wife Portia has no cause to be in the court scene, which leads to A... ...ia?s life without her father would have been an unhappy one. She reflects in the firstborn scene that it is this love and attachment that kept her celibate for so long. With the newly revived relationship and her father?s final recognition of Cordelia, she would not have been able to bear losing him again in the event of his demise. Although the image of Lear holding Cordelia seems horrific, it is actually quite pleasant to see that final image of him cradling Cordelia as a father would a beloved daughter. Shylock?s ill deeds do not go unpunished in The Merchant of Ven ice. The climactic courtroom scene where Portia tricks the Jew into submission give credence to Shakespeare?s theme of justice throughout each play. As the audience stomachs through each act, watching Shylock?s moods shift from rage to self pity and eventually to the brink of lunacy, they anticipate justice being served to the ill-famed character. The fact that Shakespeare uses a woman to address and in effect hand over the sentence, cemented by the male judge, is another part of justice being served in that Jessica, Shylock?s daughter, was unable to bear out up to her father and speak against his will.

Shakespeare?s 10 things Essay -- essays research papers

1. Betrayal and revenge 2. Metaphors of death-King Lear, Merchant of Venice, Othello 3. Humor- A Midsummer Nights envisage, As You Like It 4. Pastoral settings- Ling Lear, A midnight Summers Dream 5. Madness and insanity- Othello, Midnight Summer?s Dream, King Lear 6. Reversal- the main character falls from a high place 7. Letters- King Lear, Merchant of Venice 8. Things are not as they appear- King Lear, Merchant of Venice, Midsummer Night?s Dream 9. The Father/Daughter Conflict-Midsummer, King Lear, Merchant of Venice 10. Justice- King Lear, Merchant of VeniceThe Father/Daughter Conflict- In Midnight Summers Dream, Egeus commands Hermia, his daughter, to wed Demetrius, whom she does not love. Against the advisement of the Duke Theseus, who recommends that, To you your father should be as a god", (Act I, Scene I, Line 48). Hermia wishes to marry Lysander. Egeus threatens his daughter with the penalty of death or exile. In The Merchant of Venice, shylock?s daughter, Jessica, d enies her faith and steals from her father in order to marry Lorenzo, a man of whom she is unequally yoked. In King Lear, the act character, ruler of Britain, attempts to divide his kingdom according to the profession of love by his three daughters Goneril, Regan and Cordelia. Goneril and Regan profess undying love choosing the most melodic words, while Cordelia is dim at the task, stating..........Unhappy that I am, I cannot heave .....................My heart into my mouth I love your majesty .....................According to my bond nor more nor less. (Lines 93-95) King Lear becomes angry with Cordelia and banishes her. The other daughters set down to treat him viciously, Goneril slapping him at one point. Letters- Shakespeare uses earns as characters in the plays that serve to tie key factors together for cohesion and clarity. In the Merchant of Venice, Shakespeare uses a letter from Antonio to bring the culmination of events to a head at the end of the play, setting the sta ge for the courtroom scene. Antonio writes, "my ships have all miscarried"(314) He tells his friend of his troubles and beckons him to come get together him one last time as he ultimately gives his life for his friend?s debt. If Bassanio does not go to the court proceedings, then his wife Portia has no cause to be in the court scene, which leads to A... ...ia?s life without her father would have been an unhappy one. She reflects in the first scene that it is this love and attachment that kept her celibate for so long. With the newly revived relationship and her father?s final recognition of Cordelia, she would not have been able to bear losing him again in the event of his demise. Although the image of Lear holding Cordelia seems horrific, it is actually quite pleasant to see that final image of him cradling Cordelia as a father would a beloved daughter. Shylock?s ill deeds do not go unpunished in The Merchant of Venice. The climactic courtroom scene where Portia tricks t he Jew into submission give acceptation to Shakespeare?s theme of justice throughout each play. As the audience stomachs through each act, watching Shylock?s moods shift from rage to self pity and eventually to the brink of lunacy, they anticipate justice being served to the ill-famed character. The fact that Shakespeare uses a woman to mastermind and in effect hand everywhere the sentence, cemented by the male judge, is another part of justice being served in that Jessica, Shylock?s daughter, was unable to stand up to her father and speak against his will.

Reflective Log: Post Modernity

Through the lecture of week 2, I understood the definition of post modernity. It is defined that Post modernity is a reaction to the travel alienation of late capitalism tempt to restore some meaning to the existential despair over the growing irrationality of modernity (Lee, 1992). In addition, I also exacted that post modernity has many characteristics which consists of hyper public, chronology, fragmentation, dedifferentiation, pastiche, anti-foundationalism, reversals of production and consumption, decentering of subject and paradoxical juxtapositions.However, I did not understand what they are and it is really complex to learn initially. After the lecture, I knew them better than before. For example, Disney land theme parks all over the world could be strongly reflected the hyper reality. Personally, Hyperrealism is a symptom of postmodern culture. Hyper reality does not exist or not exist. It is simply a way of describing the information to which the consciousness is subjec t. I good understand about this feature. Furthermore, take Hui Li Sneakers in China as a good example. This brand sneaker is frequent in 1990s, and goes out of the market for nearly 20 years, but it is popular on the market up again as the symbol of the main trend. Moreover, pastiche as a feature in post modernity was reflected interestingly.For example, in the post modern society, those creative people are not rigidly adhere to old things and want to use modern elements on the basis of the current classics. A famous oil painting of The Last Supper by Leonardo da Vinci was recreated in a new interesting style. I have understood three features of hyper reality, chronology and pastiche very well. Nevertheless, the rest features are not so well understanding about them, and I will continually learn them musical note by step.

Customer Service in the Transport Logistics

The southeast Afri grass beguile persistence is one that is changing. In terms of Customer table benefit in that respect be certain companies that argon excelling and ar able to provide swear out that gains them a greater measure of guest delight. Good node work is an integral part of any line of descent brass instrument or makeup. The process of managing stock, warehouse inventory, and freight enamouration is at the heart of logistics. Logistics is the management and coordination of moving inventory from its creative activity to its net destination.The goal of a logistics team is to find a way to do this process in the most streamlined, cost efficient method possible. The boilersuit High costs in the logistics industry though are a cause for concern as they hinder the ability of compositions to provide maximum efficiency, to their nodes and so not achieving maximum guest service. We pass on discuss what customer service is and its importance in the disco b iscuit industry. We will look at the ch all(prenominal)enges facing the sec Afri great deal Transport industry as well as current developments going into the sphere cup and what these developments mean for the future of the South African capture industry.Customer Service is defined by Vogt and Pienaar as the integrated series of activities between a supplier and a buyer, which enhance the sale and facilitate the useful use of the suppliers products. When r set asideered effectively, customer service is the overriding logistics supply chain function that can create demand and retain loyalty. In a broader sense customer service is the measure of how well the logistics system is performing in providing time and place utility for a product or service (Pienaar & Vogt 2009, 25). jibe to Christopher and blame (2003) customer service includes points of contact between a supplier and buyer too including tangible and intangible elements. Logistics performance is extremely master(prenom inal) in achieving customer satisfaction. Importance of Customer service The importance of customer service in any system of rules and the transport industry as a whole cannot be over emphasized. Customer service is the most critical aspect of the whole supply and scattering chain (Ron).According to Karl it has been proven in surveys that most customers do not come natural covering to certain business establishment because of the indifferences they top executive have had with the owner, manager and employees regardless if they like the product or service the business renders. Every business management must recognize the true(a)ity that customer service is imperative in the success of the business. This ensures customer loyalty and commitment to the business. The companys ability to focus on customers require rather than on their own will ensure that company is cost effective and efficient at all times.Characteristics of customer service in menu There are a number of factors that make up customer service and specifically for the transport industry these include, dependability, time in transit, flexibility of mode chosen, loss and damage performance of the mode, and ability of the transport to adapt to the changing customer needs. (Craig, 2004) Most customers are more interested about(predicate) receiving their makeed goods on time than whether the person delivering the goods has a cheerful face.Successful companies try to under-promise and over deliver in terms of manner of speaking time. This allows the firms to capture their customers ensuring that the companys reputation is not jeopardized so firms need to ensure that their lead times are faultless. Customer service excellence is about reliability and consistency. Reliability marrow that the suppliers commitment to maintain a promised preservation schedule and to advise customers if deliveries subsequently cannot be made on time. This shows that the suppliers are accepted and keep the customer at ease.It is better to switch to a more expensive but reliable supplier than to rely on a relatively inexpensive but erratic supplier. Customer satisfaction is highest when a customer accredits they can rely on their goods to be delivered at the specified time and that the goods will be delivered. Companies such as Manline offer customers the service of being able to track their goods in transit through a customer call core group where they can monitor their commitment through real time broadcast trailing of their vehicles. Such services allow customers to be more at ease.In South Africa overall this is a concern in the transport industry as the rate of hijacking is high and thus the risk of goods not arriving is high. This mover that in South Africa it is imperative that an organisation gets the best security technology in order to meet customer needs. The amount of time in-transit is another pregnant element in customer service within the transport industry. Goods need to be transported and delivered as speedily as possible as customers need their cargo on hand as soon as possible.The flexibility of any mode of transport is another important element in customer service. If an organisation is to provide the best service they need to react to a customers changing needs. In the South African transport industry it is sometimes difficult for on that point to be immediate changes in customer requirements as the most used mode of dit is road transportation. This means that service delivery in any other form is sometimes difficult or unreliable. The idea is to move goods as quickly, efficiently and cost effectively as possible.JIT (Just-In-Time) deliveries are a powerful force in the modern epoch. Deliveries are getting smaller but more frequent. We are moving into a situation where there is a continuous flow of goods from source to final delivery. Those carriers who are able to adapt to the changes in the market and accommodate a wide set of logistical competencies will be the winners in the new age of transport. Traditional haulers must change their ideas of what industry they belong to and face the challenges of the new order. Fast-moving, 2005) Challenges affecting customer service in South Africa Within the last couple of years the country has been able to address some of the issues within the transport industry, though there is lifelessness much that needs to be addressed. There have been various challenges that have and still face South Africas growing transportation and physical distribution industry. One of those challenges is that with increased globalization the local industry has to compete with foreign industry.Customers want the most reliable yet inexpensive way of transporting their goods and foreign companies are doing this, making it difficult for local companies to stay relevant. Another major challenge which has been addressed to an extent by some companies and aspects of the transport industry is that of techn ology. Customers want to know the exact specifications of the transportation of their goods. They want to know time of departure, time of arrival, amount of time in transit, and even the route of transit. This then means that the best tracking technology is required.In South Africa this high technology has been slow in infiltrating the transport industry. Devices for tracking and monitoring load carriers using real time satellite tracking is not something that is widely used in the industry. A good example of a company that is doing this though is Manline . This Company has set up a 24-hour control centre operated by fleet trackers that constantly monitor all vehicles and also to apply effective route rationalizing techniques and maximize vehicle productivity and utilization. (Manline 2010).According to the findings of the Research Report for the Infrastructure Inputs Sector Strategy, commissioned by the Presidency, and compiled by Sudeo International Business consultants. One of th e other major challenges facing the South African Transportation industry going into 2010 is that freight volumes travelling by all modes of transport will have to be suppressed for the duration of the world cup. This will have considerable impact on the logistics industry as a whole. Ways to improve and Developments in 2010 The challenges that face the South African industry are ones that can be remedied.The 2010 World cup in South Africa has become a catalyst event in developments in the country and the transportation industry as it is one of the most integral parts of achieving efficient customer delivery and thus achieving high customer satisfaction. An important component of ultimate improvement would be making on-time deliveries every time. When a product is ready for use, the clock starts to count down how long it will take to complete the stave from completing the manufacturing of a product to the consumption of that product.The longer it takes to get the product into the h ands of the consumer, the more money a company loses. It is important that the products are delivered quickly and on time to the customers in order to maintain the companys customers and keep them loyal. So how does one streamline this process? By implementing a logistics innovation of action, a company can do just that. Larger manufacturers will hire a logistics team that is responsible for the routing of goods from the company, to the freight transportation company, and finally to the end client. They will have a database system to track all inventory.They will monitor inventory levels to make sure that a backlog of supply occurs. An supernumerary responsibility of transportation and logistics specialist is to account for accurate transportation times. It is vital for companies to be able to rely and trust that their shipments will arrive in a timely manner. Being well organized accounts for much of this success, but the ability to transport the shipments quickly is also importa nt. Because the countrys infrastructure has improved with better maintained highways and interstates, transportation times have decreased.Freight transportation is more reliable now because companies can more accurately predict when a shipment will arrive. virtually trucking companies will even guarantee the precise day and hour that a delivery will be made. This is very important because customer satisfaction is often based around on-time deliveries and accurate accounting of merchandise. This has also helped to reduce the cost of shipping freight, since trucking companies now have reliable, more direct routes to utilize.It indirectly affects cost because better roads create less wear and tear on shipping vehicles. It is important for the organization to answer all e-mail and visit calls from customers within an hour. If possible, the owner of the business, personally take care of the line of work. This will show that the organization cares about customers and will improve the s ervice quality of the organisation. This is an important realm of improvement in South Africa as clients would be able to trust load carriers as they would be in constant contact.It will give customers stay of mind if they can continuously monitor their cargo themselves and also stay in contact with their company. The organisation should offer as many contact methods as possible. Allow customers to contact you by e-mail. Hyperlink the e-mail address so customers wont have to type it. Offer toll free numbers for phone and fax contacts. almost trucking companies have contact numbers written on their trucks so that the customers can be able to contact that particular company when they need their service.The organisation should invite customers to company meetings, luncheons, workshops or seminars in the meeting the manager can inform the customers about when the products will be available in the market because it is important to give customers more than they expect. Create special e vents for the customers like parties, barbecues, dances etc. This will make them feel important when the company include them in regular business operations and special events (Larry Dotson, 2004) If a logistic team only concentrates on reducing freight cost, they could potentially lower customer service quality.Therefore, the goal of a logistics manager, or third party administrator, is to find a balance between cost and customer satisfaction. They must also be able to provide accurate tracking information, correctly estimate shipping cost, and be able to calculate delivery dates and times. By being organized, keeping cost low for the clients, and by making on time deliveries, freight management can help control the overall customer satisfaction of their clients. Reducing cost in freight transport is great, but if you can improve customer service at the same time, thats even better.Logistics software can help reduce costs in freight transportation and logistics while improving cust omer service quality. (Barone, 2003) In the South African industry research shows that there should be plans to shift back to rail-freight and reduce that of road as the overall cost of damage to roads will eventually filter down in costs to the customer. Although currently there are greater cost savings and cost competition in using road freight.Measuring Customer Service. Measuring customer service in logistics for any organization is crucial to determine whether the organization is doing what the customers are expecting. The needs of the customers differ to a large extent and the reason being is not all customers are treated the same. Since the needs of the customers differ to a large extent, organizations end up knowing so little in general about the customers real requirements hence they end up setting the service levels that are too high and hence too costly (Ballou, 1978).The high service levels result also in higher distribution costs and therefore the overall price of a pr oduct. Even though the aim of any organization is to meet the needs of each and every customer, the organizations should however try to generalize about customer service as much as possible to drive down the costs. The problem that is encountered while trying to measure the customer service is what factors to measure exactly. There has always been a contradiction on whether the service levels should be determined by the customers or be set by the organizations.The firms normally select factors that are easier to measure such as order handling, order picking times whereas customers skill be interested or concerned about the order transmittal and delivery which tend to be more difficult to measure. Therefore to determine those factors or aspects that the customers value the most, the organizations normally use the performance model (Murphy and Wood, 2004). The performance model is a questionnaire that the customers filling on receipt of their orders its main objective is to determine the per centum of times the firm accomplishes specific goals and objectives.Managers normally set some visible goals against which performance can be measured. These come in two forms standards and form _or_ system of government statements (Ballou, 1978). The managers might for example set a standard whereby the target is to ensure a 95% in-stock rate, filling customer orders within 24 hours of receipt or a one day order cycle time for all customers staying close to the organization. Against these standards managers can be able to tell if they are meeting and exceeding the customer service levels the organization had set.I should be further noted that it is inefficient and costly to provide more service than the customer expect or requires hence the firm should try to meet to break-even. Some companies take customer service seriously in a sense that they even have the written printed statements. The policy statements promise the customers that the company intends to act in a spec ified way with regard to service. There are five ways in which the organizations measure or test the customer service levels (Gwilliam M, 2008).Firstly, if the organization is able to fill the orders then it must be meeting the customers expectations. Normally the acceptable standard is the 95% fill rate whereby it is only 5% of the time when there is stock out. Secondly it is the delivery of the goods on time. It is vital to measure how fast the organization can deliver the products that have been ordered. If most of the time the goods are not delivered at the targeted date then major changes need to be done. Furthermore, it is important to measure how successfully the customers concerns can be resolved.Since the customers use the enquiries to express their concerns, the proportion of the number of customer enquiries that have been effectively resolved can be used as a means of measuring customer service given the number of enquiries that have been received. Another way to measure customer service can be how quick the organization responds to the customers mails, emails, and phone calls. If the organization is able to respond to the customers within 24 hrs than the level of customer service is up to standard. The last way of measuring the customer service in logistics is by letting the customer decide.The customers can let the organization know if it is fulfilling the needs of its customers. The customer surveys that focus on the customer service issues can be conducted and from the response of the customer surveys the organization can be able to improve on the areas that the customers are not happy with. Once the level of customer service is known it becomes easier to control it. When the level of customer service is below the standard the customers become dissatisfied, however if the level of customer service is above or exceed what the customers require it increases the costs of the organization.Control is therefore defined as a process of taking discipli nal action when measurement indicates that the goals or objectives of customer service are not being achieved. For example, if the delivery targeted dates are not met there might be a need of changing the mode of transport or simply the route being used. Firstly the service level standards are set, and then the actual is compared to the standard. If there is a variation then the corrective measures need to be done so that the standard is met.At times the reason why the standard is not met is because it was set too high that it cannot be matched, in this case the standard itself needs to be revised. Conclusion The success of South Africas infrastructure growth challenges will be dependent on the ability of logistics infrastructure and, in particular, transportation, to cope with the demands placed on it. (Engineering news, 2007). In the future the quality of customer service will be the main find factor in the survival of a company as customers become more aware of product offerings that will suit them.The transportation industry in South Africa is changing, with greater emphasis being placed on the customer and their level of satisfaction. This will bring a greater move forward in the industry that will see South Africa competing on the world stage in terms of transportation. Customer service is vital to the survival of any company, organisation or industry and establishing and implementing customer service policies that work is what will lead organisations and industries to greater growth and success.

Black is Beautiful

No matter how cliche it whitethorn be, black people are indeed beautiful. In the sense that black race exists in almost all parts of the world. In addition, their race plays a significant part of the worlds history, as much as the world has been an all important(predicate) part of theirs.The people of various countries contributed a great deal in building black peoples self perception, as well as the impression they project to the society. With all the triumph and misery they nurture faced, they have developed a thinking that made them cubicle out. Evident even in their pieces of literature, are their desire to be noted as a powerful race, equal to any other race, and despite the slavery and mockery, they are very dashing of who they are. The poem, Primer for Blacks, by Gwendolyn bear the first black poetess who won the Pulitzer Prize speaks of how being black should be embraced.That it is not merely having dark complexion, but it is too a mind set. Black people should be min dful that their people are equal to those who regard them as an inferior race (Brooks). The conscious bellow of the slack in Black isIts Great to be white. Thus all that is white has white strength and yours. (Brooks) This stanza states that blacks may say that they are excessively white. It may be interpreted as having gone through suffering, their race rose with the strength and capability that any ordinary white man might have been able to do.Given the same sensibility and abilities, it is but righteous to assert that they are as superior as any other race, and thus should be perceived and veritable as so by the society and more importantly, themselves (Brooks). I am a black woman tall as a cypress treeindestructible Look on me and be renewed (Evans) Another renowned African-American writer, Mari Evans, wrote I am a Black Woman. Unlike Brooks poem, which pertained to all black people, Evans poem presented all the different aspects of a Black womans strength that should be gr eatly appreciated.Although it pertained to the women of the race alone, it still did not fail to extend the core truths that Brooks mentioned in her poem that they have suffered in the hands of other races, through slavery and discrimination and yet they stand tall and proud.The hardships of their lives made them invincible and as such are fountains of hope and inspiration that may be an envied by other races (Evans). Ive been a vocalizer All the way from Africa to Georgia I carried my sorrow songs. I made ragtime. (Hughes)A third poem that presents the great pride in being black is Langston Hughes blackamoor. alike(p) the two earlier given poems, it spoke of the capability of blacks to survive trying measure and to survive it with dignity, a feat that should be acknowledged.It presented the dark times that black people have suffered under different races how they were servants even in the earliest time recorded in history and how they remained to be discriminated until the pre sent. However, through the handling of irony, the poem was able to share how the blacks remain majestic even under slavery. They have made architectural history during their enslavement in Egypt and they have unresolved a new genre of music with their woes.These achievements prove that their effort and patience in the time of their bondage, paid off in a way that allowed them to plead that as the night, the blacks will continue to live for another day (Hughes).I am a Negro Black as the night is black (Hughes) Like the night that inevitably comes after day, the black race is going to remain as part of history. All three poems mentioned their contributions in the civilizations of other races. All poems also mentioned the suffering and bondage that they have gone through, all of which bore fruits of goodness to the history of the people that they have served.It also brought about good for them in a way that it has shaped them to be the people they are today. The events in the past g ave them the right to be proud of who they are.Like metal is served to heat in order to run short firm, their race underwent hardships to become the people who can equal any other race. As such, all three poems showed proof that black people should be accepted and embraced. They should not be judged by their color, but by their contributions in life and history.As such, the black race should be perceived with respect not only by the whites but by all other races for who they are and for the things theyve collectively done for the worlds development.Works Cited Brooks, Gwendolyn. Primer for Blacks 1980. Poetry Foundation. 19 February 2009 .Evans, Mari. I am a Black Woman 1970. Mr. Africa Poetry Lounge. 19 February 2009 .Hughes, Langston. Negro. 1920. Amanda A. 19 February 2009 .

Management 3a

rounded International Computer Education Academic Handbook rude Distance Learning Semester 1 & Semester 2 fleece in focussing Year 3 2013 Streams Marketing Human imagerys Finance 1 TABLE OF limit TOPIC 1. WELCOME 2. STUDENT SUPPORT 3. WORKSHOP 4. ASSESSMENT 5. subsidisation 6. interrogation 7. FINANCE 8. adaptation 9. GENERAL PAGE NUMBER 3-7 8-12 13-15 16 17-34 35-37 38-39 40 41-42 2 1. WELCOME Dear prentice Welcome to ellipse International Computer College.We would like to thank you for having selected us as your institution of choice and encounter you that we forget do our best to support you in all your academic endeavors to ensure you attain success and progress in your chosen c beer. The Programme you w ar chosen is accredited by the Council on Higher Education (CHE) and registered with the South Afri coffin nail Qualifications Authority (SAQA) and the De sortment of Higher Education & Training (DHET).FACULTY OF COMMERCE AND c atomic number 18 PROGRAM OFFERING NO 1 2 3 4 PROGRAMME certification in Computers and worry (IT,TT,HR & MKT) Diploma In counsel Diploma in Public Relations Bachelor of Commerce Degree NQF 5 6 6 7 SAQA ID NUMBER 24345 49991 49992 PURPOSE OF THIS ACADEMIC HANDBOOK This vade mecum aims to serve several purposes. It enables you as the learner to progress comfortably through with(predicate) the syllabus inevitable to check and attain success in the subjects that comprise the info programme. Presented to you is the chase provision 1.An outline of the objectives of the Programme. 2. An academic structure reflecting the subjects comprising the programme. 3. A syllabus coverage per mental faculty to advise your homework and aid your progress. 4. Assignments for each(prenominal) faculty. 5. testing Guidelines. join Upon successful completion of the programme, learners dejection articulate to the Diploma in circumspection or to the Diploma in Information Technology caper Information Systems 3 DIPLOMA IN coun sel NQF 6 HIGHLIGHTS OF THE PROGRAMME TOTAL CREDITS 364 SAQA ID No 49991SPECIALISATION STREAMS Marketing vigilance Human Resource Management Finance Management PURPOSE OF THE PROGRAMME The Diploma in Management has been designed for the learners who argon considering a career in any area of counseling or contrivening to develop their own business. The programme implements a solid undercoating in the fundamental fields of business and worry, and provides management cognition through a flick of core and elective modules. The programme aims at developing the skills to hold back the cognition to the analysis and solution of management problems.As a life-long learner, these skills provide enhance your ability to conceive on new knowledge in your topical and any other field of study. We hope that you enjoy the many opportunities that the programme depart offer you and concupiscence you every success in your current studies. OVERALL PROGRAMME OBJECTIVES The overall objectiv e of the programme is to carefully integrate the cycle of scholarship and take you through different phases from laying foundations to action and integration.The programme pull up stakes facilitate you to catch the interactions surrounded by the various functional areas of a business system and thereby respect the need for developing cross-functional perspectives in business. The knowledge imparted through the programme will help you to address management related issues in your organisations and arrive at value-enhancing decisions. 4 CHOOSE ONE OF THE THIRD YEAR OPTIONS BELOW AS PER YOUR SELECTED MAJOR SUBECT ACADEMIC STRUCTURE MARKETING MANAGEMENT STREAMLEVEL 3 MIS CODE MAN301A MAN302B MKT301A MKT302B TQMN302 ECOM301 SBMN301 BPRJ302 SUBJECT Management 3A Management 3B Marketing Management 3A Marketing Management 3B Total Quality Management E-Commerce Small clientele Management Business discombobulate TOTAL faculty FOR 2013 strategic Management Strategic Management Strateg ic Marketing Strategic Marketing Total Quality Management E-Commerce Small Business Management Business Project CREDITS 16 16 16 16 12 12 16 16 120 SEM 1 2 1 2 2 1 1 2 ACADEMIC STRUCTURE HUMAN RESOURCE MANAGEMENT STREAMLEVEL 3 SUBJECT Management 3A Management 3B Human Resource Management 3A Human Resource Management 3B Total Quality Management E-Commerce Small Business Management Business Project TOTAL MODULE FOR 2013 Strategic Management Strategic Management Training and Development Industrial Relations Total Quality Management E-Commerce Small Business Management Business Project MIS CODE MAN301A MAN302B HRM301A HRM302B TQMN302 ECOM301 SBMN301 BPRJ302 CREDITS 16 16 16 16 12 12 16 16 120 SEM 1 2 1 2 2 1 1 2 5 ACADEMIC STRUCTURE FINANCE MANAGEMENT STREAMLEVEL 3 SUBJECT Management 3A Management 3B Finance Management 3A Finance Management 3B Total Quality Management E-Commerce Fundamentals Small Business Management Business Project TOTAL MODULE FOR 2013 Strategic Management Strategi c Management Financial Management III Economic Environment of Business Total Quality Management E-Commerce Fundamentals Small Business Management Business Project MIS CODE MAN301A MAN302B FIN301A FIN302B TQMN302 ECOM301 SBMN301 BPRJ302 CREDITS 16 16 16 16 12 12 16 16 120 SEM 1 2 1 2 2 1 1 2 6 wanton DISTANCE LEARNING FLOW CHART FOR THE SEMESTER STEP 1 REGISTRATION 1. Complete an application form 2. You will fuck off an acceptance letter 3. Pay registration lean and furbish up 4. You will suck up all study framework phone Pay remunerations according to your defrayment invent STEP 2 REVIEW STUDY MATERIALS 5. Read your academic handbook and understand all care fores 6. Study your naming questions, textbooks & slm STEP 3 WORKSHOPS 7. Attend the scheduled workshop STEP 4 ASSIGNEMENT 8. Complete your grants and say for assessment. One assignment for every module registeredSTEP 5 EXAMINATION 9. compile trial run according to the clippingtable 10. Receive your examination res ults 7 2. STUDENT SUPPORT 2. 1. grounding In order to ensure you attain success, you are apprised toHave a good knowledge of the prescribed textbooks for your modules Plan a study timetable around the syllabus outlined for you in the Student Handbook. Be grim in adhering to this timetable and studying your syllabus thoroughly Refer to the extra reading tangible suggested Do as much research as possible to apply to your assignments.Complete your assignments diligently and submit on time Attend workshops for the Academic Year. Contact your Student Support services whenever you want to query some matter that is of clientele to you email emailprotected co. za 2. 2. First Line Support -Center/Campus Managers -Center /Campus Administrator - query Office Staff 2. 3 Academic Support -Tutor support We assimilate full time and part time academics nationally and transnationally who are appointed to provide the highest standard of service (academic, research, facilitation etc) Some of th em are mandated to 1.Facilitate workshop, telephonic support, email support, contact supported -Program co-coordinators We carry national program coordinators for each our faculty they are responsible for highest quality and standard in their respected faculties The Co-ordinator is also responsible for school-age child support (email is the favourite(a) communication method) The contact details for the co-ordinators will be found within this book. Library service We have a physical library dedicated to elliptic bookmans at the Durban campus elliptic has also provided many public libraries with textbooks and self learning material which could be accessed by ovoid students (You may check if your local library has been stocked with Oval Textbook and Self Learning Materials emailprotected co. za ) - universal Handbook The general handbook is available on the Oval sacksite or a hard model is issued to student by request This handbook contains rules and regulations that Oval Inte rnational practices.The onus is on the students to ensure that they read the general handbook. 8 Unique Services Registered Oval International students will receive a user name and password which will allow them access onto the watermelon-shaped INFINITI PLACE or LEARNER MANAGEMENT SYSTEM (LMS). Once a student logs onto the LMS, various services will be available to the student. S. No. 1 Learning Resource SLM (Student Learning Material) Features Learner friendly tutorial-inprint Self instructional, self motivating & self stimulating Core learning material hat drives all other learning activities Researched and developed strictly as per the accredited curricula Subject specific repositories of knowledge Exhaustive solicitation of the subject related data Produced according to the demands of educational institutions Make an easy and provoke read Designed to aid and reinforce the learning from SLM Interactive, easy to understand and engaging for learners Contain elliptical and b ulleted information Illustrative in nature inclusive of diagrams, tables, drawings, photos etc.Extensive exhibition of subject specific books Housed with books written by internationally reputed authors Repository of excellent visual resources Enriches the knowledge base on and beyond the curricula Comprehensive dupeion of academic instructions on significant topics and burning issues Hosts international experts as speakers on related issues 9 Learner Activity Understand Learning Objectives deepen the knowledge provided and own experience Analyse cases and solve problems hold in self setance feedback by answering review questions Note relevant doubts Textbooks 3 E-Lectures 4 E-Library Read in accordance with the syllabus Pay special attention to the illustrative examples, case studies, figures, etc. Solve examples, review questions and any other physical exertion given Revise the content read Reread the difficult topics Understand the learning objectives Be self restrained No te all important bulleted information Solve exercises given at the end Revise the topic Revisit the difficult topics to reinforce learning outcomes Visit the library as often as possible Make comprehensive study of the books osted Try to read beyond the curricula Note all information that might be useful for further persona Attend the seminars as often as possible Listen carefully Go through the presentations used by the speakers Read the speaker transcript 5 E-Seminar 6 Breakthrough Magazine 7 Online Assessment Topics chosen are of global relevance and brilliance Includes presentations and transcripts by the speakers Online magazine published monthly Forwarded to managing directors crosswise African Continent Targets Government Departments, Academia and Business.Contributors include foremost academicians from leading universities in India and Africa Measures how much has been understood after going through all learning resources Shows you where you need to empha size Ensures tha t you have learned and understood the subject Provides to check your skills in flesh out privacy as and when take Note all information that might be useful for further quoteRead the magazine to be updated on relevant issues Learn by hands on experience of others Understand what is adventure in your as well as related diligence/ industries Note all information that might be useful for further reference Take 3 random quizzes from an exhaustive pool of multiple choice questions Gauge your performance in the tests Revise in the other learning resources, the topics you did not perform well in oviform INFINITI PLACE Ovals Infiniti Place (A virtual Online Portal) is your ticket to experience the class populate of tomorrow. So what is INFINITI PLACE? A web based classroom cordial from anywhere unlocking infinite possibilities for all South Africans. Infiniti Place is an education portal designed to be populated with hundreds of academic textbooks and reference material for online stu dies and resembles the services of a traditional classroom that could be accessible from anywhere, anytime for study purposes. Learners accessing the portal will have access to a host of E-services including e-books, e-lectures, e-seminars, evideos, uncovering magazines and online dictionaries. Have you ever wondered what it would be like to take your lecturer back home each solar day?Well, look no further, our e-solution allows you access to your lectures and academic content, Anywhere, Anytime. Our ground breaking solution has been developed to answer the problem areas experienced by many learners in South Africa. Having analyzed and studied student trends we have complete a major gap exists when its comes to competency and efficiency of students. Our e-solution has been pioneered to address these challenges enabling students to cope more efficiently with their academic curriculum and thereby enhancing their chances of excelling in their tests and examinations.Furthermore, our mi ssion is inkeeping with Governments vision to educate the masses in rural areas thereby removing the digital divide that is prevalent in South Africa today. Up and until the recent historical internet connectivity was accessible only to a privileged fewer. However with diminishing bandwidth costs and supplier competition the cost of bandwidth has reduced substantially and has served as a cost effective enabler to our virtual solution. Exciting times lie ahead for students and I humbly request that you familiarize yourself with Ovals online portal.Academic content will be populated (phased-in) onto the portal as we move into semester 2. Should you require any assistance kindly direct an email to emailprotected co. za or telephone our ICT help-desk on 031 3056192. 10 1. How do I access the online system? Go to www. oval. co. za or www. myovalportal. com/dev Enter in your Username and Password that has been smsed or emailed to you. 2. I have logged onto the e-platform and discover t hat I am registered for the wrong modules. What should I do? Download a query form from the Oval website (www. oval. co. a) Click on the Downloads section. This query form should then be forwarded to the MIS subdivision via email (emailprotected co. za ) or fax (031 3062150) to the attention of the MIS Manager. Alternatively students may contact the MIS department directly on 031 3056192 3. I have paid my fees but the inaccurate amount is being reflected on my student account. What should I do? Contact the Admin Department situated at the Durban Campus. Contact mode students are kindly pass along to telephone 031 3053072. For ODL related queries kindly telephone 031 3056192FEATURES IN THE ONLINE SYSTEM Features Profile Fee Description Biodata of students as sinless in his/her application form is accessible via the Profile feature. Should any data be found to be incorrect, students have the option of updating their profile. Students are able to access amounts owing to the instit ution via this feature. An online payment gate government agency will also be shortly integrated into the system whereby students could pay their fees owing to the institution electronically. The Life-blood of Ovals E-platform is contained in its Study room feature.This electronic environment brings together a myriad of e-services such as e-books, e-lectures, e-dictionaries, online assessments, e-guidance & e-learning foliates that aims at transforming your educational experience with the institution. Students can save notes, add converseion topics, as well as view reference material via the Study room. This feature enables students to electronically view and submit their assignments on a per module basis. Via this feature learners can search for articles and information on any imaginable topic.Students around the country as well as the globe now have access to a Live Chat-room whereby they could discuss areas of difficulty, brainstorm and share ideas relating to their studies. St udents can email and chat to faculty staff members via the Studyroom feature. Students will have access to all of their academic resources via this connecter (Past year stems, Powerpoint Presentations, Learning Content) Studyroom Assignment Knowledge Base Live Chat-room Email & Chat (Faculty) Academic Resources 11 Photo AlbumTime Table bring outboard Holi years Helpful Links Notice (Inbox) Change Password Campus events are captured and uploaded for our students viewing pleasure on a mundane basis. View this space to gain a sense of student-Oval Life, which is a end of the various cultures, human values and creed in society. Access to exam and class timetables. Notices pertaining to DP tests, Campus Closure, Campus events, etc are put up on a daily basis for students to take heed off. Displays National Holidays as approved by the South African Government.Provides access to study techniques & skills, Child-line, SANCA etc From time to time students will receive notices from their faculty via the Notice feature which is situated the main menu panel on the top of the screen. Students can change their passwords at anytime via the Change Password feature. Students are hereby cautioned that their passwords should not be divulged to other students etc Note E-Services are in different stages of knowledge . Remember the service mentioned above is unique and one of its kinds in South Africa and the Africa Continent has whole. 12 3. WORKSHOPS 3. Introduction One store, per Semester is scheduled at our designated venues. Workshops have been carefully structured to provide summative tuition by the module co-coordinators in each module you are studying as well as providing clear guidelines on examination preparation and answering techniques. The workshops provide an example platform for students to address academic queries. 3. 2 Workshop Venues & Dates 1ST SEMESTER WORKSHOP (LECTURES) DATE ND RD sharpen OR CAMPUS REGISTERED STUDENTS 1. DURBAN CAMPUS, 2. KWA-MASHU s harpen 3. PHOENIX CENTER 4. MALANGENI CENTER 5. PIETERMARITZBURG , 6. IMPENDLE CENTER 7.POMEROY CENTER 8. JOZINI CENTER 9. LADYSMITH CENTER 10. ST. CHADS CENTER 11. WATERSMEET CENTER 12. IMBAZANE CENTER 13. ALL OTHER CENTERS 1. JOHANNESBURG (BRAAMFONTEIN) WORKSHOP VENUE DURBAN CAMPUS 27/31 Joe Slovo path (Field passageway) OVAL make have-to doe with NO 031 -3056192 & 3 YEAR STUDENTS 13 & 14 April 2013 ST ALL 1 YEAR STUDENTS 16 & 17 March 2013 ALL 2 ALL 2 & 3 YEAR STUDENTS 13 & 14 April 2013 ST ALL 1 YEAR STUDENTS 16 & 17 March 2013 ND RD JHB CAMPUS 43 Biccard Street,Braamfortein OVAL BUILDING 011-4031151 ALL 2 & 3 YEAR STUDENTS 13 & 14 April 2013 ST ALL 1 YEAR STUDENTS 16 & 17 March 2013ND RD 1. CAPE township CAPE TOWN CAMPUS71 Burg Street OVAL BUILDING 021-4265135 13 2ND SEMESTER WORKSHOP (LECTURES) WORKSHOP VENUE DURBAN CAMPUS 27/31 Joe Slovo Street (Field Street) OVAL BUILDING CONTACT NO 031 -3056192 DATE ALL 2 & 3 YEAR STUDENTS 14 & 15 kinsfolk 2013 ST ALL 1 YEAR STUDEN TS 7 & 8 September 2013 ND RD CENTER OR CAMPUS REGISTERED STUDENTS 1. DURBAN CAMPUS, 2. KWA-MASHU CENTER 3. PHOENIX CENTER 4. MALANGENI CENTER 5. PIETERMARITZBURG , 6. IMPENDLE CENTER 7. POMEROY CENTER 8. JOZINI CENTER 9. LADYSMITH CENTER 10. ST. CHADS CENTER 11. WATERSMEET CENTER 12.IMBAZANE CENTER 13. ALL OTHER CENTERS 1. JOHANNESBURG (BRAAMFONTEIN) ALL 2 & 3 YEAR STUDENTS 14 & 15 September 2013 ST ALL 1 YEAR STUDENTS 7 & 8 September 2013 ND RD JHB CAMPUS 43 Biccard Street,Braamfortein OVAL BUILDING 011-4031151 ALL 2 & 3 YEAR STUDENTS 14 & 15 September 2013 ST ALL 1 YEAR STUDENTS 7 & 8 September 2013 ND RD 1. CAPE TOWN CAPE TOWN CAMPUS71 Burg Street OVAL BUILDING 021-4265135 14 3. 3 Workshop Program Workshop timetables/programs will be available three weeks prior to the workshop scheduled date. Students will receive notification by email, text message etc.Remember the onus is upon the student to query with Oval International if communication is not received. On the days of the wo rkshop designated Oval support staff will assist you to understand the timetable/schedule, and direct you to your class and assist with all your administration queries. 3. 4 Information for the workshop -Please read relevant study material in front the workshop to enhance your connection in the lectures -Student should come prepare with questions that they find challenging -Workshop programs are provisional and are subjected to change -Lectures may be cancelled on he day due unfore empathisen circumstances -Students will be provided with short surveys to complete (how to improve the workshop etc) -Every student must sign the register of attendance -You are needed to carry you own paternity material -If you dresst attend the workshop, the discussion in the workshop is not documented hence we will not be able to provide you with notes Note It is not compulsory for students to attend the workshop, but Oval encourages all students to attend. 15 4. ASSESSMENT 4. Introduction contr ol surface Distance Learning (ODL) students are assessed in two ways for the program, namely assignments and examinations 4. 2 Breakdown of Assessment -You are required to achieve an overall terminal marker of at least 50% in order to pass a module The nett examination mark are calculated as follows 40% Assignment Mark + 60% examination Mark =100% Final Mark Calculations Example Student Mary receives Assignment 40% of 65 mark =26 label interrogatory 60% of 60 marks =36 marks Total =62 marks The results are evaluated as follows 0%-24% 25%-49% 50%-74% 75%-100% Failed Supplementary Passed Passed with Distinction . 3 Plagiarism Plagiarism, cheating and fabrication of information is an offence (example transcripting information from the website without referencing the source is plagiarism). Research material for assignments, case studies and seminars must be acknowledged . In other words, in-text referencing is required to prevent plagiarism. Oval International Academic Board wil l investigate each case. 16 5. appointee 5. 1 Introduction You are required to submit 1 Assignment per module per Semester. The assignment questions will be provided to you.The assignment marks will count toward your final mark for the Semester. The assignments constitute 40% of your final Semester mark. The final Semester Exam mark constitutes 60% towards your final Semester mark. Please ensure that, before you submit your individual assignments, you complete the requisite Assignment Cover Sheet (see later) to ensure that it holdes the correct assessor. (A) Faculty of Commerce and Management 1. Public Relation 2. surety in Computers and Management (HR&MKT) 3. Diploma in Management (HR, FIN& MKT) 4.Bachelors Degree in Management (HR, FIN& MKT) (B) Faculty of Science and Technology 1. security measures in Computer and Management (IT) 2. Diploma in Information Technology 3. Bachelors stop Science (Information Technology) (c) Faculty of Hospitality and Tourism 1. Certificate in Co mputer and Management (TT) 2. Diploma in Travel and Tourism 3. Bachelors degree in Travel and Tourism 5. 2 forbearance The preferred method of fortitude is email Assignments can be submitted through the following methods 5. 2. electronically by Email Students registered in the following facilities must submit their assignment through the applicable email address below FACULTY 1. COMMERCE AND MANAGEMENT 2. SCIENCE AND TECHNOLOGY 3. HOSPITALITY AND TOURISM ASSIGNMENT netmail ADDRESS emailprotected co. za emailprotected co. za emailprotected co. za Acknowledgement of receipt of assignment Email submission of assignment will be con incorruptibleed within 3 to 5 works days. If you dont receive a confirmation by email, kindly contact Oval Head Office. 17 . 2. 2 Hand delivers your assignment to the nearest focalize/campus You may hand in your assignments to an Oval administrator. Head Office OVAL INTERNATIONAL 31 JOE SLOVO (FIELD) STREETS, DURBAN 4001 OR Acknowledgement of receipt of a ssignment To any of our Oval centers nearest you where you must ensure you sign the assignment register 5. 2. 3 Postal System You may post you assignment to Head Office OPEN DISTANCE LEARNING MANAGER P. O. Box 2671 UMHLANGA ROCKS 4320 Acknowledgement of receipt of assignment We dont confirm this method 5. 2. Courier Services Deliver Head Office 31 JOE SLOVO (FIELD) STREETS, DURBAN 4001 Acknowledgement of receipt of assignment We dont confirm this method Faxed assignments will not be accepted. NOTE Whichever method of submission you prefer, ensure that your assignment is received by OVAL on the due date. 5. 3 estimate of copies You are required to submit only ONE copy of your assignment. 5. 4 Release of assignment results Assignment marks will be released to student 30 working days after due date tag assignment can be collected at your nearest center/campus 35 working days after submission 5. Extension for submission of assignments An character reference for submission of assig nment will only be granted in exceptional circumstances/cases Extension will not be considered for the following reasons -Work commitments -Unwell for a short period -Computer issues 18 -Email not functioning 5. 6 Late submission In case of an extension being requested the student is required to 1. Contact OVAL international Head office one week before the due date and inform the Manager of this request for extension, with reasons. 2. Provide recite warranting the extension when submitting the assignment late. 3.Only students who have been granted an extension for an assignment will not be penalized by having their mark capped (minus marks). 4. Capping of late assignments, minus 10% per day after due date AND thereafter 5. 7 Remarking of assignments Remarking of assignment will only be considered within 3 days after the marked assignment are available at your campus or center A fee of R200. 00 per assignment will be charged for the re-mark. In the event of a discrepancy between the original mark and the remark the higher mark will be considered Application for remark form must be completed and forward to emailprotected co. za 5. Assignment due date foremost semester due date 2nd semester due date 15 April 2013 25 September 2013 5. 9 General assignment guide lines The information for the preparation of the ODL Assignments and individual topic is covered in the Academic Handbook. This document is designed to assist in the preparation for the conceptualizing, researching and writing of Assignments. 19 5. 10 How to approach an Assignment pre assignment information What is an assignment? An assignment is a written test that gauges your ability to conduct Research, collect and collate information, and argue your case in coherent and explicable cost.Firstly, a Research Design is made to set out how you are going to approach your assignment. The way to make out such a design is to brainstorm the topic of your assignment and then arrange those ideas into a coheren t order in terms of how you think the assignment will unravel. Underline hear elements of the assignment topic. This first step depends on the depth to which you would like to probe the subject. It would be best to deal out an assignment as a serious reflection of your ability to probe a subject. Your Research Design is a good indicator of the schema you are going to expiate on your subject.Secondly, collecting and collating information is crucial. The Internet simplifies your task since it should contain realisticly all that is necessary for your assignment. If it does not, it should still contain references where you can finalize the desired information. Use redundant sources of reference eg, textbooks, journals periodicals, newspapers etc How would you collect and store the information? You need a system of storage where you can recall all that you have collected. The way to do this is to have a meticulous office of the materials collected and stored for instant recall.Thi s point must be scrupulously adhered to, otherwise your material collection and collation would result in a mess from which you would not be able to extract what you readily need. Set yourself flexible time schedules to accomplish each task. Your Research Design should take a veritable allotted time, your data collection (including reading or surfing the internet) should likewise take a certain time and your collation (which can be done simultaneously with the collection) should also have a definite time slot.Remember your indexing system is the key to the material you collected, and it must be meticulously made. It is the key to your system since it informs you where you can find the material that you have had to collect Set aside time to scrutinize you index and your material. Argue in a style and pattern that your reader can follow with ease. Maintain subject heading to guide you along. Be clear concise and lucid. Always have a dictionary at your side to look into the meaning of words and a Thesaurus to look for secondary words that can improve the exbroadcastation of your ideas.Try to always use a computer word processing package to look for antonyms and synonyms. Once you have crafted a working drawing of your assignment you have completed 75% of your task. The rest follows as a matter of course Proof read your final draft a few times and makes notes on the draft. Make sure that your assignment conforms to the required template namely Typed cover page Contents Page Introduction system (comprising headings and sub-headings consequence Bibliography And that the font size should be Arial 12.Use one line spacing This will assist when you prepare the final make unnecessary up. 20 5. 11 ASSIGNMENT read/write headS (DUE DATE) SEMESTER 1(All 1st semester assignments are due on the 15 April 2013) OUTLINE OF MODULES AND ASSIGNMENT TOPICS MANAGEMENT 3A STRATEGIC MANAGEMENT (MAN301A) Markets differ in a variety of ways including the degree of concentration an d competitiveness, a fact which is reflected in the concept of trade structure. Economists models link the structural characteristics of a market to the behaviour of firms in that market and later to their performance.A key question therefore is how far a firms strategic decisions are shaped by the structure of the market in which it operates. ASSIGNMENT You are required to undertake a detailed examination of 1. The changing nature of the long-haul transatlantic airline market. The market you are required to investigate comprises only the international passenger market (i. e. Excluding the movement of goods by air) 2. The existing market structure (25) (25) 3. Examine the changing external environment and consider the emerging strategy of the airline operators in this sector by making an intensive pestel analysis (50)You are required to do intensive research about Questions 1-4 Assignment guidelines Your assignment should include a Table of Contents page. YOUR ASSIGNMENTS essent ial INCLUDE Typed cover page Table of Contents Introduction Body ending References Font size not larger than Arial 12 Spacing 1? lines Your answers must include any theories, charts, tables or exhibits necessary to support your analysis and recommendations. References At least 5 sources of reference must be included in your bibliography. 21MARKETING MANAGEMENT 3A STRATEGIC MARKETING 3A (MKT301A) The module offers learners the knowledge to develop and plan merchandise strategies, using divers(a) tools and methods. Topics covered Definitions and concepts Marketing components Marketing concept Value chain and benchmarking Environmental analysis An overview of strategic planning Mission and vision BCG growth share ground substance Pricing strategies Marketing strategy Segmentation Assignment Question 1 1. 1 beg off the product/market growth matrix. (also provide a diagram) 1. . describe and discuss ten (10) pricing strategies. Question 2 2. 1 E marketing plays a major role in b usiness. Formulate an E marketing strategy for a retail company 2. 2 establish three (3) levels at which differentiated marketing can operate. 2. 3 Outline five (5) benefits of segmentation. instruction manual Your assignment must be at least 5 typed pages in length and include A cover page Contents page Introduction Body Conclusion References Font size not larger than 12 50 marks (20) (30) 50marks (20) (20) (10)HUMAN RESOURCE MANAGEMENT 3A TRAINING AND DEVELOPMENT (HRM301A) It will equip the reedy with the knowledge and skills to successfully plan and implement Training and development strategies, understand the process which will enable them to better formulate strategies that appeal specifically to that group, understand the importance of the human resource manager in an organization, in identifying the relevant markets, determining their inevitably in relation to that of the organization, identifying the products that best able to top them and to formulate messages to moo t these markets. 22Learning Outcomes Understand the concept of training and development Analyse the need for training Assess training needs Understand the methods and techniques of training limn management development Identify types of learning Describe the characteristics of learning organisations Analysis of performance appraisal progressions, Transfers, Demotion Topics covered Organizational training an overview Concept of Training and development Assessment of training needs Concept of training needs assessment Lectures Commence Methods and techniques of training On the duty training Management development Concept of development Methods of management Decision making skills Interpersonal skills Introduction to learning Characteristics of learning organisations Performance appraisal Features and objectives of appraisal Methods of performance appraisal Traditional and juvenile methods Promotions,Transfers,Demotions Internal mobility Transfers, Promotion and demotion ASSIGNMENT 1 Question 1 (100 marks) (50) Topic A Performance appraisal is said to be an excellent evaluation tool. ? Research and present information on the following ?Features of performance appraisal ? Objectives of performance appraisal ? The performance appraisal process ? Methods of performance appraisal Your topic should include recommendations and the basis of determination for your topic. Question 2 (24) Critically analyse the three basic techniques of training and use some schematic representation to illustrate your points. 2. 1 On the job training 2. 2 Of the job methods 2. 3 Training techniques (8) (8) (8) 23 Question 3 3. 1 Explain the criteria which can be used in choosing an organizational training and development strategy. 3. 2 Briefly explain the key assumptions of strategic human resources development. (26) (13) (13)FINANCIAL MANAGEMENT FINANCIAL MANAGEMENT (FIN301A) This module will equip the leaner with the knowledge and skills to successfully plan and conduct financial information and financial strategies, understand the process which will enable them to better formulate decisions that appeal specifically to that business understand the importance of the financial manager in an organization, in identifying the relevant markets, determining their needs in relation to that of the organization, identifying the products that best able to reach them and to formulate messages to reach these markets. Learning Outcomes Understand the financial management process review.Analyse the nature of financial management Framework for financial management Mergers and acquisitions Distinguish between the types of leases Dividends International financial management Cost of debt Sources of finance TOPIC TO BE COVERED Review of financial management 2 Working capital management Concepts of working capital management Cash Management Capital Structures Nature of cash Motives for holding cash Receivables management Inventory management Components of inventory, Motives of inventory & Objectives Sources of working capital, Financing of variable working capital, long term working capital, Sources of working capital ASSIGNMENT 1 Question 1 1. 1 State and discuss three (3) types of mergers 1. 2 Mergers may occur due to several factors. Identify and describe eight (8) reasons for mergers. 1. 3 State ways in which a firm can expand its operations. 100 MARKS (50 marks) 24 Question 2 (50 marks) 2. 1 Some of the assumptions that underlie a model developed by Markowitz and Sharpe are elements of modern portfolio theory. Critically analyze this statement. 2. 2 Identify and explain the fundamental objective of the financial manager as well as his subsidiary objectives. 2. 3 Discuss the concept of the Agency Theory. Your assignments must include Typed cover page References Font size not larger than Arial 12 SMALL BUSINESS MANAGEMENT (SBMN301) The module will equip the learner with the following entrepreneurship skills so that they can manage their own businesses and function effectively within its structure.Learning Outcomes Describe what makes a successful entrepreneur, and see if you have those characteristics Describe where small business fits into the business environment Identify small business opportunities and assess their viability Draw up a business plan Understand the procedure s and implications of establishing your own business Setting up a business Topics Covered What is an entrepreneur, differences between an entrepreneur , small business manager Key success factors of entrepreneur Functional management skills and external factors harvest-homeion factors Lectures commence Sectors in which small business can be involved Objectives of entrepreneurs, starchy and informal enterprises Advantages and disadvantages of the forms Of enterprises From small business perspective. Stages of setting up a business, Business options Developing ideas and assess their feasibility, Needs and haracteristics of consumers Lectures commence Cultiv ation a creative place towards business idea Approaches to generating business idea. Difference between a feasibility study and a viability study , Mission and objectives of for an enterprise Expected market share, market segments, Calculating the income, expenses and net Profit, Setting a selling price, Contents of a business plan, 25 ASSIGNMENT 100 MARKS Critically discuss the forms of ownership and their relevance in todays business operations. Your discussion should include some recommendations as a way forward taking into consideration the government legislation on business options in South Africa.YOUR ASSIGNMENT moldiness BE APPROXIMATELY FIVE TYPED PAGES IN LENGTH AND INCLUDE Typed cover page contents page introduction Body conclusion References font size not larger than Arial 12 E-COMMERCE FUNDAMENTALS ECOM301 Topics Covered What is E-Commerce E-Commerce Transactions Electronic Commerce and Framework Electronic Commerce & Media Convergence E-Commerce in South Africa ( Stud ents to Research) Anatomy of E-Commerce Applications Components of I-Way Global Information Distribution Networking Public Policy issues shaping I-Way Electronic Commerce and World all-inclusive Web What are the E-Commerce Application Services The advantages and disadvantages of E-Commerce Technology behind the Web The E-Commerce Process Merchants Perspective clients Perspective Issues in Customer anguish and Services How E.Commerce transaction Takes place Electronic Data Interchange Factors of Electronic Payment Systems Electronic Payment Systems Steps and Benefits Market players in E-Commerce E- Commerce Business models 26 Benefits of Automation Framework of Computing (Devices used) ASSIGNMENT 1 1. 2. 3. 4. (100 marks) (30) (30) (20) (20) In a short essay, discuss the overview of E-Commerce in South Africa Discuss the issues in Customer Care and services of E-Commerce Discuss the attractions and detractions of the use of E-Commerce Discuss the Electronic Data Interchange (EDI) t ransaction steps in E-Commerce Your assignment must include name page Contents page Introduction Literature Conclusion 5 References Font size Arial 12 27SEMESTER 2 (All 2nd semester assignments are due on the 25 September 2013) OUTLINE OF MODULES AND ASSIGNMENT TOPICS MANAGEMENT 3B STRATEGIC MANAGEMENT 302 (MAN302B) 100 marks Markets differ in a variety of ways including the degree of concentration and competitiveness, a fact which is reflected in the concept of market structure. Economists models link the structural characteristics of a market to the behaviour of firms in that market and subsequently to their performance. A key question therefore is how far a firms strategic decisions are shaped by the structure of the market in which it operates. ASSIGNMENT 100 Marks QUESTION 1 A vertical integration strategy has appeal only if it significantly strengthens a firms competitive position.Describe the above statement with regards to 1. 1 1. 2 1. 3. 1. 4 Integrating Backward to Achieve Greater Competitiveness Integrating Forward to Enhance Competitiveness The Pros and Cons of a Vertical Integration system Outsourcing Strategies Narrowing the Boundaries of the Business (When Outsourcing Strategies are Advantageous) (15) (15) (15) (20) QUESTION 2 Identify and discuss in detail three strategic vision and mission statements of three braggy companies worldwide accordingly. Explain the extent that these companies have achieved their respective mission and vision PN the companies you have identified can be located in any industry of your choice (35)MARKETING 3B STRATEGIC MARKETING (MKT302B) The purpose of this module is to equip the learner with the knowledge and skills to successfully understand and implement marketing strategies with the aid of research, analyse the process which will enable them to better formulate strategies that appeal specifically to that market, understand the importance of the marketing manager in an organization, in identifying the relevant markets, determining their needs in relation to that of the organization, identifying the products that best able to reach them and to formulate messages to reach these markets. LEARNING OUTCOMES On completion of this module, learners should have a basic / fundamental practical and theoretical knowledge of The value and nature of strategic management. An overview of strategic management. Strategic Planning. Strategic Implementation. Strategy Control 28Core competence Competitive advantage Developing alternative strategies Strategy formulation Types of strategy Strategy implementation TOPICS COVERED Consumer decision process New product development Product life cycle Product mix Branding Packaging Positioning Concept of unique positioning Types of positioning Repositioning ASSIGNMENT TOPIC SEGMENTING AND TARGETING 100Marks 1. Identify and discuss the benefits of segmentation 2. Describe the factors affecting the feasibility of segmentation 3. There are a wide variety of var iables than can be used to segment the consumer market. Discuss four variables. 4. Benefits seek by consumers are more likely to determine purchase behavior.Formulate a benefit segmentation table of Colgate toothpaste. 5. Outline and describe the eight stages of the segmentation, targeting and positioning process. (520 marks ) YOUR ASSIGNMENT MUST BE APPROXIMATELY FIVE TYPED PAGES IN LENGTH AND INCLUDE Typed cover page contents page introduction Body conclusion References font size not larger than Arial 12 29 HUMAN RESOURCE MANAGEMENT 3B INDUSTRIAL RELATIONS (HRM302B) The purpose of this module is to give learners a thorough understanding of Labour relations required to enter the business/employment world. Learning Outcomes The course will provide an in-depth insight into the nature, condition and scope of the field of Industrial Relations.Explain in detail Fairness, Grievance and Disciplinary Procedure To explain the balance between a generic perspective on Industrial Relations, and its application in the South African contest. Describe the history of IR in South Africa Explain in detail the legislation in SA concerning Industrial Relations and employment Discuss the parties involved in the relationship Discuss the use of collective bargaining Discuss in detail appointment and Dispute Management TOPICS COVERED The industrial Relations systems The South African Industrial system Legislative framework governing Employment Relations softwood Unions and employer Organisations Collective Bargaining Discipline, Dismissal and Unfair labour practice Assignment 100 MarksDiscipline refers to a procedure that corrects or punishes a subordinate because a rule or procedure has been violated. Discuss with examples the three approaches to discipline and final state what constitutes unfair and fair dismissal of employees according to Labour Relations Act of South Africa. Students are advised to search some information they can use to Google search. Marking Allocation Ta ble of Contents Introduction and Definitions Body (sub-topics integration) Researching and referencing Application of appropriate examples Conclusion (Recommendations) Class discussion / participation including attendance Bibliography (Harvard Method) (5) (10) (40) (15) (10) (10) (5) (5) 30 FINANCE MANAGEMENT 3B ECONOMIC ENVIRONMENT OF BUSINESS (FIN302B)This module will equip the leaner with the knowledge and skills to successfully plan and conduct financial information and financial strategies, understand the process which will enable them to better formulate decisions that appeal specifically to that business, understand the importance of the financial manager in an organization, in identifying the relevant markets, determining their needs in relation to that of the organization, identifying the products that best able to reach them and to formulate messages to reach these markets. Learning Outcomes Understand the financial management process -review Analyse the nature of financi al management Framework for financial management Mergers and acquisitions Distinguish between the types of leases dividends international financial management Cost of debt Sources of financeTOPICS COVERED Poison pills Corporate governance leasing , Hire purchase measureing aspects, Asset and liabilities management Financial institutions Role in economic development Duration analysis Gap analysis Commercial banks 100 Marks Question One Discuss the concept of the Agency Theory. Question Two Explain the use and importance of the following financial ratios 2. 1 Liquidity ratios 2. 2 Leverage ratios 2. 3 Activity ratios 2. 4 Profitability ratios Question Three 3. 1 Define a merger and explain two types of mergers. 3. 2 Poison pills are securities that safeguard a firms takeover. Explain two types of poison pill plans. Assignment 1 (20) (20) (5) (5) (5) (5) (15) (10) 31Question Four The information below is provided by Balls Traders 2011 sales Cost of sales depreciation interest dividen ds Current assets Net non current assets Current liabilities Long term debt The Tax rate is 30% Required Use the above information to 4. 1. Draw up the income statement for 2012 4. 2. Draw up the balance sheet for 2012 4. 3. Calculate the net investment in non current assets at the end of 2011 & 2012 (10) (10) (15) R3790 2043 975 225 150 2140 6770 994 2869 (35) 2012 R3990 2035 1018 267 207 2346 7087 1126 2956 TOTAL QUALITY MANAGEMENT TQMN302 The purpose of this module is to introduce the learner to fundamental techniques of Total Quality Management.Learning Outcomes On completion of this module, learners should have a basic / fundamental practical and theoretical knowledge of intelligence Quality Quality Philosophies TQM concepts and Principles Problem solving and improvement HRM System Statistical Tools Cost control TQM Benchmarking Topics Covered Understanding Quality. Planning, Control and Improvement, Quality Perspectives, Quality Management, strategies, study studies. Qualit y Philosophies. Definition, Implementation and Models, study Studies Introducing TQM Concepts and Principles. Definition, Scope, Initiatives and Creativity, Measures of Quality, Failures. Case Studies 32 Problem Solving and Continuous Improvement.Six Sigma, Meaning, Concepts and Implementation, Similarities and Differences Systems- Reengineering. Definition, Components, Results, Case studies HRM Systems, Strategic planning for HRM, TQM Environment, Personnel, Labour Relations Elements of risk, Pareto analysis, Concentration diagrams, Sampling, Case Studies Statistical tools, definition Cost Control Implementation, Case Study TQM Bench Marking, Definition, Benefits Implementation, Case studies ASSIGNMENT 100 marks Question 1 (50) Reengineering as stated by Michael formulate is a holistic dramatic change that occurs when a Company radically redesigns work for quantum improvements in performance. Each organisation must determine for itself the right time to reengineer.Discuss how Kod ak had used reengineering to bring its product into the market, when FUJI, its main rival, introduced a new 35mm single-use camera. Question 2 (50) There are two dimensions of quality. The first is the dimension of conformation and the second is about perceived quality. Discuss these statements fully taking into consideration the requirements below (a) The different categories of Conformance. (Illustrate with a diagram) (b) Implementation of Quality Cost Monitoring Systems. YOUR ASSIGNMENTS MUST BE APPROXIMATELY FIVE TYPED PAGES IN LENGTH AND INCLUDE 1. Typed cover page 2. Contents 3. Introduction 4. Body 5. Conclusion 6. References BUSINESS PROJECTS BPR0J302 Semester Assignment Write a detailed business plan for a new business venture.Your plan should include the following relevant sections Contents of a business plan 1. Executive summary 2. Organizational background 2. 1 Current status 2. 2 Management team 3. Marketing plan 3. 1 Pricing (100 marks) 33 3. 2 Demand management 3. 3 Distribution/Positioning 3. 4 Promotion and brand development 4. Operational plan 4. 1 Manufacturing/deployment plan 4. 2 Information and communications technology plan 4. 2. 1 Staffing needs 4. 2. 2 Training requirements 4. 2. 3 Intellectual property plan 4. 2. 4 Acquisition plan 4. 2. 5 Organizational learning plan 4. 3 Cost allocation model 5. Financial plan 5. 1 Current financing 5. 2 keep plan 5. 3 Financial orecasts 6. Risk analysis 6. 1 Risk evaluation 6. 2 Risk management plan 7. Decision making criteria 34 6. EXAMINATION 6. 1 Introduction 6. 2 Examination venues & dates 1st SEMESTER FINAL EXAMINATION CENTER OR CAMPUS REGISTERED Examination STUDENTS venue Durban campus, Kwa-Mashu, 27/31 Joe Slovo Phoenix, Malangeni Street (Field Street) Pietermaritzburg & Impendle 12-26 June 2013 12-26 June 2013 12-26 June 2013 12-26 June 2013 Johannesburg (Braamfontein) chimneypiece Town Jozini Ladysmith, St. Chads, Watersmeet, Imbazane, Pomeroy 218 Berg Street PMB 43 Biccard Street 71 Burg Street To be announced To be announced DATE 12-26 June 2013 CONTACT NO 031 3056192 2-26 June 2013 033-3452984 011-4031151 021-4265135 0798318452 DATE 29 July 2013-2 August 2013 1st SEMESTER SUPPLEMENTARY EXAMINATION STUDENT AT THE FOLLOWING ADDRESS CENTERS Durban campus, Kwa-Mashu, 27/31 Joe Slovo Phoenix, Malangeni Street (Field Street) Pietermaritzburg & Impendle 218 Berg Street PMB 43 Biccard Street 71 Burg Street To be announced To be announced CONTACT NO 031 3056192 29 July 2013-2 August 2013 033-3452984 29 July 2013-2 August 2013 29 July 2013-2 August 2013 29 July 2013-2 August 2013 29 July 2013-2 August 2013 Johannesburg (Braamfontein) mantel Town Jozini Ladysmith, St. Chads, Watersmeet, Imbazane, Pomeroy 011-4031151 021-4265135 35DATE 11-22 November 2013 2nd SEMESTER FINAL EXAMINATION CENTER OR CAMPUS REGISTERED Examination STUDENTS venue Durban campus, Kwa-Mashu, 27/31 Joe Slovo Phoenix, Malangeni Street (Field Street) Pietermaritzburg & Impendle 218 Berg Street PMB 4 3 Biccard Street 71 Burg Street To be announced To be announced CONTACT NO 031 3056192 11-22 November 2013 033-3452984 11-22 November 2013 11-22 November 2013 11-22 November 2013 11-22 November 2013 Johannesburg (Braamfontein) Cape Town Jozini Ladysmith, St. Chads, Watersmeet, Imbazane, Pomeroy 011-4031151 021-4265135 0798318452 DATE 3-9 December 2013 2nd SEMESTER SUPPLEMENTARY EXAMINATION STUDENT AT THE FOLLOWING ADDRESSCENTERS Durban campus, Kwa-Mashu, 27/31 Joe Slovo Phoenix, Malangeni Street (Field Street) Pietermaritzburg & Impendle 218 Berg Street PMB 43 Biccard Street 71 Burg Street To be announced To be announced CONTACT NO 031 3056192 3-9 December 2013 033-3452984 3-9 December 2013 3-9 December 2013 3-9 December 2013 3-9 December 2013 Johannesburg (Braamfontein) Cape Town Jozini Ladysmith, St. Chads, Watersmeet, Imbazane, Pomeroy 011-4031151 021-4265135 36 6. 3 Requirements to write examinations -Every student needs to collect a confirmation slip from their campus or center , This confirmation slip grant consent to a student to write the examinations. -No student will be allowed to write examinations at any center/campus without a confirmation slip. Student may collect their confirmation slips at their nearest center 2 weeks prior to the commencement of examinations -Students who have outstanding fees will not be granted permission to write examination -Student has found guilty of disregarding Oval international rules and regulations 6. 4 Failure to write Students who do not attempt the final examination due to illness or circumstances beyond their control are required to submit proof to the ODL head office within 5 working days of the examination. 6. 5 Remarking of examination scripts Remarking of examination scribes will only be considered within 5 days after the examination marks are available to students. A fee of R200. 00 per examination will be charged for the re-mark. In the event of a discrepancy between the original mark and the remark the hi gher mark will be considered Application form remark form must be completed and forward to emailprotected co. za 6. Supplementary Examinations Student who obtain a final mark between 25% -49% will qualify to write a supplementary examination The student who qualifies for the supplementary examination is required to pay an additional fee of R100. 00 and complete an application form. The form must be submitted to head office (email emailprotected co. za) The onus is on the student to enquire if they qualify for supplementary examinations. 6. 7 Examination Scope The Oval academic team will provide an examination scope before examination this scope will serve as a guide for students writing examinations. The guide will be available to student 3 week prior to the commencement of examinations 6. 8 Student requirements for the examination period Stationery Student card and identification document Confirmation slip Calculator were applicable 37 7. FINANCE 7. Student Fee Oval has three payme nt plans designed to suit individual student needs (a)Cash Plan (full fee paid at registration) (b)Easi Plan (6 months) (c)Flexi Plan (10 months) Students are required to pay their fees according to the plan they have chosen. Failure to make payment as per you payment plan could result in interest accrued on your account etc. 7. 2 Payment You can make payment by Electronic Transfer, Bank Direct deposit or payment at DURBAN campus only. All oval centers are cashless centers. For every payment you must request a receipt from Oval. Payment steps Electronic Transfer, Bank Direct deposit 1. Transfer /Deposit money into the Oval account 2. Forward your proof to emailprotected co. a or drop off at your nearest center 3. You receive an e-receipt from Oval 7. 3 Re enrolment No student is allowed to register any other qualification with Oval if they have bad debt 7. 4 additive fees/charge Registration fee (non refundable) registration Change in Academic/Curriculum programme only before 01 Ma rch) Evidence for RPL Credit Exemption fee Credit Certificate/Academic Record Re issue of result sheets Re issue of Qualification Certificate Supplementary/Aegrotat Exam fee paper Special Examination fee R 300 R 100 per module R 50 per year of study R 100 R 200 (plus postage) R 150 per theory R 150 per practical R 150 per module R 150 (once R 600 uponUnpaid cheques and electronic rejections returned by the R 100 bank Replacement of lost registration cards SLM Textbook R 100 R50. 00 R100. 00 38 7. 5 Account details BANKING dilate ALL CENTERS/CAMPUS EXECEPT JHB CAMPUS Student are advised to forward proof of payment to emailprotected co. za Name of Account Account Number Bank first Code Branch Reference Oval International 4060943951 ABSA 632005 Durban Student name & surname BANKING DETAILS JHB CAMPUS ONLY Student are advised to forward proof of payment to emailprotected co. za Account Number Account Name Branch Code Reference 405 968 2546 P. G. M Family Trust 510829 Student name + Course 39 8. Registration Registration What does a student do after completing a year of study and wants to move onto the 2nd or 3rd year?A student is required to renew his/her registration at OVAL International on a year-to-year basis *A student is not automatically registered for the next year of study This must to done after the student receives a final marks for the entire year The student will need to complete his/her registration for the following year of study and attach his or her previous academic record/s in order to re register. The registration must be submitted to an Oval centre nearest the student. Once the students application is received, an Oval Student Advisor will provide the student with a letter prescribed his/her acceptance and outlining the fees for that academic year of study.The registration will only be processed if the students fees for the previous academic year have been colonised in full, and current registration payment is made. (Forward your proof of payment to emailprotected co. za ) NOTE. 1. Software Modules Please be advised that the onus for the completion of the software modules (where applicable) is the responsibility of the student and will need to be conducted in one of the three methods below 1. The student will be prescribed the textbook for the software but will need to complete an examination for this at a registered software training provider then submit the results to Oval to be included in his / her final results for the year. 2.The student may attend Oval Internationals Microsoft Office (3 Months programme) at an Oval campus nearest to the student, paying the relevant fees for the course. Then submit these marks for inclusion in his / her final results for the year. 3. Complete a Practical based prescribed assignment for submission on a CD for assessment and complete a Theory based examination as a final assessment for the module. In the first and second instances above, the student will not be billed for th e software modules but the remainder of the theory modules selected. In the third instance above, the software fee will be included in the entireness fee due to the college. 40 9. General 9. Contact details for assistance The physical address of Oval International Distance Education office is 27/31 JOE SLOVO (FIELD) STREET, DURBAN. 4001 Support Service ODL Manager Registration Contact Person Rubeshan Nayager ODL Registration Officer ODL Academic Support Number 031-3056192 031-305 6192 e-mail address emailprotected co. za emailprotected co. za Assignments 031-305 6192 emailprotected co. za emailprotected co. za emailprotected co. za Examination ODL Academic Support 031-305 6192 emailprotected co. za Finance General ODL Finance Officer 031-305 6192 ODL Staff 031-305 6192 emailprotected co. za emailprotected co. za 41 9. OVAL INTERNATIONAL CONTACT DETAILS OVAL INTERNATIONAL CONTACT DETAILS CAMPUS NAME CONTACT 1 Durban head office telephone Rubeshan Nayager 031-3056192 Fax to email Rubeshan Nayager 0866236050 Fax Rubeshan Nayager 031-3062150 2 Administration Officer 3 Pietermaritzburg 4 Johannesburg Fax 5 Cape Town OVAL HOME-UNI AND THUSONG CENTRES Malangeni-Umdoni Jozini Imbabazane-Estcourt Phoenix Kwa -Mashu Ladysmith Impendle St Chads Watersmeet Rubeshan Nayager Arthi Ramdeyal Ms Cherag Singh 031-3056192 033-3452984 011-4031151 011-4031153 021-4265135 Mr. H smith 1 2 3 4 5 6 7 8 9 NAME Patience Mkhize Nicole Nkosi Rebecca Bhengu Riona Sunker Riona Sunker Reshma Domun Hlengwe Ngcobo Nhlanhla Mthabela Londiwe Radebe Thabilile Nhlangu CONTACT 0838566369 0798318452 0827264691 031-3056192 031-3056192 0846024812 0744230307 0837450689 0737547840 0726760292 10 Pomeroy 42 Oval International Computer Education Head Office 331 Smith Street, Durban, 4000 P. O. Box 2671, Umhlanga Rocks, 4320 Phone 031-3056192 Fax 031-3062150ASSIGNMENT COVER SHEET OPEN DISTANCE LEARNING FACULTY QUALIFICATION ___________________ SURNAME FIRST NAME/S REGISTRATION /ID NO MODULE TITLE/NAME MODULE CODE NUMBER OF PAGES ASSIGNMENT DUE DATE BRANCH /CAMPUS/CENTER YEAR OF STUDY _________________ ASSIGNMENT SUBMITTED CONTACT NUMBER STUDENT EMAIL ADDRESS STUDENTS MARK _____________________________________________ _____________________________________________ FOR OFFICIAL USE ONLY EXAMINERS COMMENT 43 Oval International Computer Education Head Office 31 Joe Slovo (Field) Street, Durban, 4000 P. O. Box 2671, Umhlanga Rocks, 4320 Phone 031-3056192 Fax 031-3062150APPLICATION FOR ODL SUPPLEMENTARY/AEGROTAT EXAMINATION 1. To be considered for the aegrotat examination, the student MUST produce valid motivation and/or documentation to qualify. (viz Doctors Certificate, Death Certificate, Affidavit, other relevant documents). In this instance no fee will be applicable for this examination. 2. A student will only be considered to write a Supplementary examination if permission has been granted by the Examination Board via the Head of Department prior to the examination. 3. The completed form must be submitted to the Administration Office prior to the commencement of the examination with an application fee of R100. 0 per paper for issue of a confirmation slip. 4. No entry into an examination will be permitted without a confirmation slip. 5. The onus is upon you to refer to the wedded timetable and determine the dates on which you are writing examinations. 6. All application for supplementary/aegrotat examinations must be forward to the ODL Department before the commencement of the examination (emailemailprotected co. za) or nearest Oval Center Please complete all details below NOTE Personal Particulars Students Name Registration Number ID Number Cell phone Number Academic Particulars Programme Year of Study Module 1 Module 2 Module 3 motivation Code Code CodeI hereby declare that the information in this application, is true and correct an undertake to supply the institution with additional evidence that may be required. I also understand that sh ould any information given prove to be incorrect, disciplinary action will be taken against me. _____________________